Delivery method
Documents are normally supplied digitally by email. Customers should check that the email address entered during checkout is correct before placing an order.
Processing times
Processing times can vary depending on the document requested, record availability, order volume and whether additional checks are needed. The checkout page may show standard and priority handling options where available.
Priority handling
Priority handling means the order is placed higher in the processing queue. It does not guarantee that a document exists or that a third-party record can be retrieved instantly.
Availability limits
Not every document is available for every property. If a document is unavailable, support will review the order and follow the applicable refund or cancellation process.
If documents do not arrive
Customers should check spam or junk folders first. If the documents are still missing, contact support with the order reference and the email address used at checkout.