Last updated: 29 May 2026
Land Registries respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you use https://landregistries.com, place an order, contact us, or otherwise interact with our services.
Who we are
Land Registries is a trading name of a company registered in Dubai under company number 2644166.01.
We are registered in Dubai.
Our registered office is:
The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E
For data protection purposes, we are the controller of the personal information we collect and process.
You can contact us about this Privacy Policy or your personal information at support@landregistries.com.
Important note about our service
Land Registries is an independent online service provider.
We are not HM Land Registry, GOV.UK, the UK Government, Registers of Scotland, Land & Property Services Northern Ireland, or any other official government body.
We provide property document search, processing and retrieval services. To provide those services, we may need to collect and process personal information supplied by you.
Information we collect
We may collect the following types of personal information.
Information you provide to us
This may include:
- Your name
- Email address
- Phone number
- Billing address
- Property address or postcode searched
- Order details
- Payment confirmation details
- Customer service messages
- Documents or information you submit to support an order
- Any other information you provide through our website forms, emails, telephone calls or live chat
Payment information
Payments are processed by third-party payment providers such as Stripe.
We do not normally store your full card number or full payment card details on our own systems. Your payment provider may process your payment information in accordance with its own privacy policy.
Technical information
When you visit our website, we may automatically collect technical information such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Time zone
- Pages visited
- Date and time of visits
- Referral source
- Website usage data
- Error logs
- Security and fraud-prevention data
Cookies and tracking information
We may use cookies and similar technologies to operate the website, understand how visitors use it, improve performance, remember preferences, and support analytics where permitted.
The ICO says organisations must provide clear and comprehensive information about cookies and must obtain consent for cookies that are not strictly necessary.
You should read this policy together with our separate Cookie Policy: https://landregistries.com/cookies-policy.
Information we do not usually collect
We do not usually need to collect special category personal data, such as:
- Racial or ethnic origin
- Religious beliefs
- Political opinions
- Trade union membership
- Health information
- Biometric data
- Sexual orientation
Please do not send this type of information to us unless we specifically request it and it is necessary for the service being provided.
How we collect information
We collect personal information when:
- You place an order
- You complete a form on our website
- You contact us by email, phone, live chat or post
- You subscribe to updates or marketing
- You interact with our website
- You respond to customer service requests
- You make a complaint or refund request
- Third-party providers send us information needed to process your order
How we use your information
We may use your personal information to:
- Process and manage your order
- Identify the property or document requested
- Retrieve property documents where available
- Send order confirmations and completed documents
- Respond to your enquiries
- Handle cancellations, refunds or complaints
- Verify payments
- Prevent fraud and misuse of our website
- Maintain business records
- Improve our website and services
- Comply with legal, regulatory, accounting or tax obligations
- Send service-related updates
- Send marketing communications where permitted
Our lawful bases for processing
Under UK data protection law, we need a lawful basis to process personal information. Depending on the context, we may rely on:
Contract
We process your information where it is necessary to provide the service you ordered, manage your order, contact you about your purchase, and deliver documents to you.
Legal obligation
We may process your information where we need to comply with legal, tax, accounting, regulatory or consumer protection obligations.
Legitimate interests
We may process your information where it is necessary for our legitimate business interests, provided your rights do not override those interests. This may include fraud prevention, website security, service improvement, record keeping and customer support.
The ICO describes legitimate interests as one of the lawful bases for handling personal information under the UK GDPR.
Consent
We may rely on consent for optional marketing, non-essential cookies, or other activities where consent is required.
You can withdraw consent at any time by contacting us or using any unsubscribe link provided.
Marketing
We may send you marketing emails if you have consented to receive them or where we are otherwise permitted to do so by law.
For individual subscribers, the ICO says marketing emails or texts generally require specific consent, although a limited soft opt-in may apply for existing customers where the message relates to similar products or services.
You can opt out of marketing at any time by clicking the unsubscribe link in our emails or contacting us at support@landregistries.com.
We will still send you service messages relating to your order, even if you opt out of marketing.
Sharing your information
We may share your personal information with trusted third parties where necessary, including:
- Payment processors
- Website hosting providers
- Email and communication providers
- Analytics providers
- Customer support platforms
- Fraud prevention providers
- Professional advisers, including accountants, lawyers and insurers
- Regulatory bodies or public authorities where required
- Business buyers or successors if we sell, merge or reorganise the business
We only share information where necessary and we require service providers to handle personal information securely.
We do not sell your personal information.
International transfers
Some of our service providers may process personal information outside the UK or European Economic Area.
Where this happens, we will take steps to ensure that your personal information is protected in accordance with applicable data protection laws.
The ICO explains that restricted international transfers must be covered by an adequacy arrangement, appropriate safeguards such as the UK International Data Transfer Agreement, or another permitted exception.
How long we keep your information
We keep personal information only for as long as necessary for the purposes for which it was collected.
Typical retention periods may include:
- Order records: 6 years for accounting, tax and legal record purposes
- Customer support messages: 24 months
- Failed or abandoned order information: 12 months
- Marketing records: until you unsubscribe or withdraw consent
- Website analytics data: according to the settings of the analytics provider
How we protect your information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These may include:
- Secure hosting
- SSL/TLS encryption
- Access controls
- Password protection
- Payment processing through secure providers
- System monitoring
- Staff or contractor confidentiality controls
- Regular review of data access
No online service can be guaranteed to be completely secure, but we take reasonable steps to protect your information.
Your rights
Depending on your location and applicable law, you may have rights in relation to your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Restrict how we process your information
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request data portability in certain circumstances
- Complain to a data protection regulator
The ICO says privacy information must be clear, concise and explain how personal information is used.
To exercise your rights, contact us at support@landregistries.com.
We may need to verify your identity before responding.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You may also have the right to complain to the UK Information Commissioner’s Office.
The ICO can be contacted through its website or at:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF United Kingdom
Children
Our website and services are not intended for children under 16.
We do not knowingly collect personal information from children under 16. If we become aware that a child has provided personal information without appropriate consent, we may delete that information.
Third-party links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before providing any personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page. Where changes are significant, we may notify you by email or by displaying a notice on our website.
Contact us
Questions, requests and complaints about this Privacy Policy should be sent to:
Website: https://landregistries.com
Email: support@landregistries.com
Address: The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E